Term and Conditions

Welcome to Sonoma Goods For Life Shop! These Terms and Conditions govern your use of our website and your purchases from us. By accessing our site and making purchases, you agree to be bound by these terms.

1. Website Usage and Access

Our website is designed for customers seeking practical, durable fashion essentials with timeless appeal. By using our site, you agree to:

• Provide accurate and complete information when creating accounts or making purchases
• Maintain the confidentiality of your account credentials
• Use the website only for lawful purposes
• Not attempt to interfere with website functionality or security

2. Products and Services Description

2.1 Product Range

We specialize in durable footwear, comfortable clothing, and timeless accessories including:

• Footwear: Athletic Shoes & Sneakers, Boat Shoes, Boots
• Clothing: Dresses, Bottoms, Crops & Capris
• Accessories: Belts, Bangles, Bracelets, Chain Necklaces, Earrings, Hair Accessories

2.2 Product Quality

All our products are meticulously crafted with attention to durability and comfort. We strive to accurately represent our products through images and descriptions on our website.

3. Ordering and Payment Terms

3.1 Order Process

When you place an order:

• You receive an order confirmation email
• Orders are processed within 1-2 business days after payment confirmation
• We reserve the right to cancel orders for items with pricing errors or stock unavailability

3.2 Payment Methods

We accept the following payment methods:

• Visa
• MasterCard
• JCB
• PayPal

All payments are processed securely through encrypted connections.

3.3 Pricing and Taxes

All prices are listed in US dollars. International customers may be responsible for customs duties and taxes, which are not included in product prices or shipping costs.

4. Shipping and Delivery

4.1 Shipping Methods

• Standard Shipping: $12.95 via DHL or FedEx (10-15 business days after shipment)
• Free Shipping: Available for orders over $50 via EMS (15-25 business days after shipment)

4.2 Shipping Regions

We ship worldwide except to Asia and select remote areas. Delivery times are estimates and not guaranteed, as they may be affected by factors beyond our control.

4.3 User Responsibilities

You are responsible for:

• Providing accurate shipping address information
• Being available to receive deliveries
• Any additional customs fees or import duties for international orders

5. Returns and Exchanges

5.1 Return Policy

We accept returns and exchanges within 15 days of your receipt of items. To be eligible:

• Items must be unworn and unused
• Items must be in original condition with all tags attached
• Items must be in original packaging

5.2 Non-Returnable Items

For hygiene and safety reasons, the following cannot be returned:

• All types of earrings (drops and studs)
• Hair accessories that have been opened or used

5.3 Return Process

To initiate a return:

1. Email our Return Request Form to [email protected] within 15 days
2. Wait for authorization and shipping instructions
3. Ship items to: Sonoma Goods For Life Shop, 3112 Reeves Street, Little Sturgeon, US 54235
4. We process refunds or exchanges within 3-5 business days after receiving your return

5.4 Refund Information

Refunds are typically processed within 3-5 business days after we receive and inspect returned items. Original shipping fees are non-refundable except in cases of our error. Return shipping costs are the customer’s responsibility unless the return is due to our mistake.

6. Intellectual Property

All content on this website, including text, graphics, logos, images, and product descriptions, is the property of Sonoma Goods For Life Shop and protected by intellectual property laws. You may not use, reproduce, or distribute any content without our express written permission.

7. Limitation of Liability

Sonoma Goods For Life Shop shall not be liable for any indirect, incidental, or consequential damages arising from your use of our website or products. Our total liability for any claim shall not exceed the purchase price of the products in question.

8. Privacy and Data Protection

We respect your privacy and are committed to protecting your personal information. Our Privacy Policy, available on our website, explains how we collect, use, and safeguard your data.

9. Governing Law

These Terms and Conditions are governed by the laws of the United States. Any disputes shall be resolved in the courts of our business location.

10. Changes to Terms

We reserve the right to modify these Terms and Conditions at any time. Continued use of our website after changes constitutes acceptance of the modified terms.

11. Contact Information

We’re committed to resolving any concerns promptly and professionally, with the same dedication we bring to crafting our practical fashion essentials.