Returns & Exchanges

At Sonoma Goods For Life Shop, we’re dedicated to providing you with quality fashion essentials that stand the test of time. Just as we carefully craft our durable footwear, comfortable clothing, and stylish accessories, we’ve designed a straightforward returns process that respects your time and investment.

If any item doesn’t meet your expectations, we’re here to help with a returns process that’s as practical and reliable as our products.

Return & Exchange Timeframe

We accept returns and exchanges within 15 days of your receipt of items. To be eligible for a return, your item must be unused, in the same condition that you received it, and in its original packaging with tags attached.

Non-Returnable Items

Step-by-Step Return Process

Step 1: Submit Your Return Request

Complete the Return Request Form below and email it to our customer service team at [email protected] within 15 days of receiving your order.

Step 2: Wait for Authorization

Our team will review your request within 1-2 business days and email you a return authorization and shipping instructions.

Step 3: Ship Your Return

Package your items securely and ship them to our address:

We recommend using a trackable shipping service and retaining your shipping receipt until your return is processed.

Step 4: Return Processing

Once we receive your return, we will inspect the items and process your refund or exchange within 3-5 business days.

Refund Information

Refund Timeline

Refunds are typically processed within 3-5 business days after we receive and inspect your returned items. The timing of when you’ll see the refund in your account depends on your payment method:

• Credit Card (Visa, MasterCard, JCB): 5-10 business days after we process your refund
• PayPal: 3-5 business days after we process your refund

What’s Refunded

We refund the cost of the returned items. Original shipping fees are non-refundable, except in cases where we sent the wrong item or a defective product.

Return shipping costs are the responsibility of the customer, unless the return is due to our error.

Exchange Process

If you’d like to exchange an item for a different size or color:

1. Follow the same return process outlined above
2. Clearly indicate in your return request that you want an exchange and specify the preferred size/color
3. We’ll ship your replacement item once we receive your return
4. If the exchange item has a different price, we’ll process a partial refund or charge the difference

Exchanges are subject to product availability.

Damaged or Incorrect Items

If you receive a damaged item or an item you didn’t order, please contact us immediately at [email protected]. We’ll arrange for a prepaid return label and expedite your replacement or refund at no additional cost to you.

International Returns

As we serve customers worldwide (except Asia and remote areas), please note that international customers are responsible for any customs duties or taxes associated with returning items. We recommend declaring the returned goods as “Returned Merchandise” to potentially reduce customs fees.

Questions?

Our customer service team is here to help with any questions about returns or exchanges. Contact us at:

We’re committed to resolving any concerns promptly and professionally, with the same dedication we bring to crafting our practical fashion essentials.